SASSA Status check appeal

SASSA Status Check Appeal

The South African Social Security Agency (SASSA) provides important support to millions of citizens through a variety of grants. However, some applications are rejected or canceled, leaving people confused of their next steps. The SASSA Status Check Appeal process offers an opportunity to reconsider these decisions. In this article, we will delve into the complexities of the appeals process, providing you with the information needed to effectively understand it.

Understanding the SASSA Status Check Appeal Process

The SASSA Status Check Appeal Process is a formal procedure for applicants to dispute rejected or cancelled grant applications.


Eligible candidates include those whose grants were declined or cancelled, or who meet specific criteria


It’s important to submit an appeal within 30 days of receiving the rejection notice. Missing this deadline may result in the appeal being dismissed.

Types of Appeal

SASSA offers different types of appeals, including:


Reconsideration: A review of the initial decision


Review: An assessment of new evidence or circumstances


Hearing: A formal meeting to discuss the appeal

SASSA Decision-Making Process

SASSA examines appeals based on the specific circumstances and grant requirements. The agency evaluates the applicant’s eligibility, supporting documentation, and any new information submitted.

Importance of Understanding the Process

Understanding the appeal process is vital to avoid errors, missed deadlines, and unsuccessful appeals. Applicants who are familiar with the procedure are better be able to prepare and deliver a compelling case.

The Appeal Process: Step-by-Step Guide

The appeal process of SASSA step-by-step guide is given below:

Step 1: Gathering Required Documents

Collect all the essential documents supporting your appeal. These documents include:

  • ID document
  • Financial Records
  • Medical Reports
  • Any other documents that strengths your case.

Step 2: Filling Out the Appeal Form

  • First, get the SASSA appeal form available on the SASSA website or at your local SASSA office.
  • Complete the form with the accurate information and provide the detailed reasons for your appeal.
  • Must attach all the supporting documents with your appeal form.

Step 3: Submit the Appeal

Submit your complete appeal form and supporting documents to your local SASSA office. Remember, do not forget to receive a receipt or tracking number as a proof that you have submit the appeal.

Step 4: Waiting for SASSA’s Decision

This process may take several weeks or months to review your appeal and make a decision. You can follow up the status by contacting your local SASSA office.

Step 5: Receiving the Decision

  • If your appeal is successful then you will receive a letter that will inform you of the approval.
  • If your appeal is unsuccessful then you will receive a letter explaining the reason for the decision.

Step 6: Follow-up If necessary

If you disagree with the decision of your appeal, or have any concerns regarding decision made by SASSA then you have the right to follow-up and request a review.

How to Check Your SASSA Application Status

It is crucial to check your SASSA application status whether your claim for social security benefits has been granted, refused, or is still pending. Here’s a detailed explanation of the steps to check your SASSA application status:

Option 1: Online Portal for South African ID Card Holders

  • Go to the SASSA online portal using your computer or mobile.
  • Look for the section where you can check your application status. Read the instructions carefully to ensure you understand the process.
  • Enter the required information which include:
  • South African ID number in the first blank box.
  • Enter the phone number that you used when applying for the SASSA grant in the second blank box. This number will receive an OTP to verify your request.
  • Enter the OTP received on your phone number to gain access to your application status.
  • Finally, a pop-up dialogue will open which show you your SASSA application status.

Option 2: Online Portal for Asylum Seekers and Special Permit Holders

  • Go to the SASSA online portal using your computer or mobile.
  • Enter your File number if you are an asylum seeker or Passport number if you are a special permit holder in the first blank box.
  • Both asylum seeker and special permit holder will enter phone number in the second blank box.
  • You will receive a SASSA status PIN to verify your application.
  • Now enter the PIN to access your application.

Option 3: Online SASSA SRD Status Check for R350 Grant

  • Type “Status check for R350” on your cell phone internet browse.
  • Click on the very first website that appears on the search engine result page.
  • On the page, select “SASSA R350 Grant” option.
  • Enter your SRD R350 grant reference number.
  • Enter your South African ID number.
  • If required, enter your banking details.
  • Click the “Check Status” button to view your SRD status.

There are Other Methods to check your SASSA Application Status.

These methods are:

SASSA Mobile Application

  • SASSA users can install and download the SASSA mobile app to check their status online. Users can download the app from Google Play Store or Apple App Store. Here are the steps you can follow when you download the app.
  • Open the App and create an account with your username and password.
  • Now look for “SRD Grant” section.
  • Click on “Status Check for R350”
  • Enter you South African ID and Phone number.
  • Now get your SASSA application status.

Unstructured Supplementary Service Data (USSD) Code

If you don’t have the internet, then you have the facility to use the USSD code in your mobile phone. The steps are as follows:

  • Dial the USSD code *120* 3210# OR *120*69277 on your mobile phone.
  • Follow the prompts to check your application status.
  • Press 1 for SRD Status Check.
  • Press 2 for Enter your SRD Grant detail.
  • Press 3 for R350 grant application status.

Email Inquiry

SASSA users can send an email on SASSA official support email address to check their grant application status. Follow these steps:

  • Send an email to [email protected] using your Yahoo, Gmail or Bing.
  • Remember to write your ID number and Application number in your email.
  • You will receive the response within 24 hours with your application status.

Check with your Bank

Another way is to check your bank statement if you get the payment status from SASSA. This indicate that your application has been approved.

Check with Offical SASSA Twitter Account

SASSA has an official Twitter account (@OfficialSASSA) where they post all the news and everyday updates regarding grants. You can post your query on the SASSA Twitter account with the essential details and they will respond to you with your status.

Customer Service Hotline

People who can not use all the above methods to check their application status, can choose the traditional method and call the Customer Service hotline at 0800601011 (toll-free) from their mobile phone or landline number. Provide all the essential details to the representative who can assist you with your application status.

Mobile Wallet Notification

You can only use this method if your bank account is linked with the mobile wallet. Turn on Payment deposit notification in your mobile wallet app to receive notifications.

Reasons for SASSA Application Rejection

Here are some of the reasons why SASSA applications are rejected:

  • Incorrect or Incomplete information: Ensure to double-check all the details before submitting your application in order to avoid any error or issues.
  • Missing documents: Make sure you have all the essential documents ready when applying to prevent any hold-ups in processing your application.
  • Changes in financial status and personal information: Its important to keep your information updated to avoid any delays or denials in receiving assistance from SASSA.
  • Source of Income identified: One of the reasons of rejection is that SASSA found the applicant was already receiving a source of income.
  • Personal details do not match the database: The detalis you shared with the Department of Home Affairs do not match.

If you avoid these common mistakes, then there are high chances of submitting a successful application. 

5- Common Reasons for Appeal Rejection

In SASSA status check appeal process there are common reasons for Appeal success and rejection that can vary on individual circumstances. Here are some common reasons for appeal success or rejection:

  • Common Grounds of Rejection
  • Errors in your application
  • Issues with your supporting documents
  • Reasons for reconsideration decline
  • Failed identity verification
  • Existing SASSA grant
  • Age outside range (under 18 or over 60)
  • Another source of income identified
  • Government payroll registered

Tips of Successful SASSA Appeal

Here are some useful tips for a successful SASSA appeal

Understand the Decision

Clearly and carefully understand the decision made by SASSA regarding your appeal. Understand the reasons for the decision and identify errors that may have occurred.

Gather Supporting Documents and Evidence

Collect all the relevant documents that strengthen your appeal including:

  • Proof of income
  • Medical Reports
  • Financial Statements
  • Identity Verification
  • Attach all supporting documents to your appeal form to avoid delays or rejection.

Provide Complete and Accurate Information

Provide the reasons for your appeal and relevant information correctly in order to make it easy for SASSA to understand why you are appealing.

Meet Deadlines

Submit your appeal on time within the timeframe that is usually 30 days to avoid missing the opportunity.

Follow up

To track the progress of your appeal,contact your local SASSA office.

Seek Legal Assistance If Needed

You can also consider taking advice from some legal professional, or consult with the SASSA representative for any guidance or support.

Be Persistent

Do not give up if your initial appeal is rejected. You have the right to request a review of the decision or present additional evidence or clarification.

Keep Records

Must keep all the documents or copies of the documents throughout the appeal process.

Stay Informed

You must families yourself with the SASSA’s procedures, policies and requirements to make your appeal strong.


Finally, if your SASSA application is rejected, it is critical that you understand your right to appeal. To increase your chances of success, understand the reasons for the rejection, gather all required documents, and correctly complete the appeal form. The appeal form must be submitted on time, and afterwards follow-up is required to guarantee that it is processed properly. You must succeed in getting the support you need, if you stay persistent. Do not give up and fight for your right to assistance.

The appeal process can take weeks or months depending on the complexity of the case.

You have 30 days to submit your appeal form the date of rejection.

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