How to Solve Failed SASSA Status Check – A Complete Guide

Failure in SASSA status check can be frustrating for many individuals who rely on the government’s financial assistance, such as the monthly approved grant from the South African Social Security Agency (SASSA). Many look forward to their payment dates, planning their monthly needs around the expected allocation. However, when they attempt to check their SASSA Status and encounter the ‘Check Failed’ issue, it can cause undue stress and confusion. 

The reasons for the failed status could be several, hence, it’s crucial to understand the specific reason behind it. Therefore, whenever the ‘SASSA Status Failed’ issue arises, it is essential to contact the relevant personnel at SASSA to clarify the issue and ensure your monthly entitlement is received as per schedule.

Why SASSA Status Check Failed

The SASSA status check failed could be due to several potential issues.


incomplete information

One primary cause is incorrect or incomplete information submitted during the application process. In such cases, the system might fail to recognize or find an application, resulting in a failed status check.


Technical Errors

System glitches or technical errors could also interfere with the status check. At times, it could also be due to the system being overloaded with requests, leading to the temporary inability to process checks.


 Procedural Errors

Lastly, procedural errors, such as applying outside of the designated application period, could also lead to the failure of a SASSA status check

Incorrect Information or Typo Error

Incorrect information or typo errors, such as wrong National ID number, phone number, or grant reference number in one’s status check details, can lead to serious consequences. A slight error in these crucial details can result in the status check failing, making it impossible to validate and verify the person’s identity or claim. It must be ensured that all the details provided are correct, valid, and up-to-date to prevent any inconvenient disruptions.

Technical Issues with SASSA Status

Occasionally, users of the South African Social Security Agency (SASSA) may encounter technical difficulties or internet issues that prevent them from successfully checking their status through the SASSA Status service. This is primarily the result of server problems or maintenance tasks being carried out on the SASSA online system. These technical glitches can be frustrating, disrupting the smooth process of tracking payments or grants statuses. To address this, users are encouraged to retry the service after some time, or get in touch with SASSA’s customer service for help or additional information.

Identity Verification Failed

This signifies the occurrence of technical issues with SASSA (South African Social Security Agency) status, where the database was unable to find a match for the provided ID details within the Department of Home Affairs data. Such cases usually arise due to inconsistency in registered data or system errors.

During these instances, resolution can only be achieved when the verification is completed in a physical presence at a SASSA office. This allows for direct communication and verification, ensuring accurate resolution of the status dilemma and immediate correction of any discrepancies identified during the verification process.

Application Not Yet Processed

If you’ve recently applied for a grant via SASSA or have made modifications to your application, it’s crucial to be aware that your status might not be immediately updated. There can be technical issues with reflecting these changes promptly, as the system ensures accuracy and completeness before the updates are reflected. Therefore, it’s natural for the process to take some time. Please be patient as SASSA is working diligently to update your status as soon as possible. This lag doesn’t indicate an error, but a necessity for ensuring the correct processing of critical data.

Fixing SASSA Status Failed For Grant Application

If you are experiencing difficulties in checking your SASSA status, don’t panic, there could be a few simple steps to troubleshoot this problem. Several reasons may contribute to this issue, such as network problems, glitches in the system, or inaccuracies in data entry. These difficulties can often be corrected with basic troubleshooting procedures.

Nevertheless, if your SASSA Status Check has been declined, this means you are deemed ineligible for relief funds. This doesn’t have to be the end of the road though. If you believe you have been unjustly disqualified, you have the right to file an appeal. Thus, a failed SASSA status check is not necessarily insurmountable and can be addressed through various corrective measures.

Identify The Mistakes And Correct Them

Issues with your SASSA status may be due to technical problems. These often include errors concerning entry of identification numbers or grant reference numbers. It is important to check and verify that all the given details are correct. Any overlook on typing, whether it be the ID number or other necessary information, can result in an error that inhibits the entire process. Carefully ensuring there are no typographical errors or inaccuracies in the provided details can effectively curb these technical issues with your SASSA status.

Identify The Mistakes And Correct Them

At times, the South African Social Security Agency (SASSA) status may show failure due to technical issues or scheduled maintenance. In such instances, it’s advisable to remain patient and attempt to check the status again at a different time. This swing in SASSA’s status check could also be a result of factors on your end. Therefore, it’s beneficial to try swapping your web browser or connecting to a more high-speed internet connection. Making these adjustments might eventually assist in facilitating a smooth process when trying to check your SASSA status.

Wait to Verify the Application

If you have recently made changes to your SASSA phone number for your application, it’s important to note that the status may not be immediately updated. Due to certain technical issues, the SASSA system might take a while to process the updates. You are advised to wait for a period of 30 days to allow for your updated application to be processed and the status changed accordingly. If after the suggested waiting period, your SASSA status does not reflect the updates you’ve made, it might be necessary to contact SASSA directly for assistance or clarification.

Ensure Complete Application

Technical issues with the South African Social Security Agency (SASSA) status often arise from applications that are incomplete, leading to check failures when verifying status. It is critical to ensure that every piece of required information is submitted with the application to prevent such problems. Should it be required, don’t hesitate to update your SASSA application, specifically pertaining to the R350 social relief distress grant or any other social grants.

This step is crucial to ensure all applications are processed successfully, preventing technical issues from arising. By thoroughly checking and updating your information where necessary, you can circumvent glitches related to a SASSA status check issue, thus streamlining the entire process.

Appeal for Cancelled Application

To encounter technical issues with your SASSA status, it’s advisable to reach out to SASSA’s helpline at your earliest convenience to figure out the reasons behind your failed status. In the event that the issue is linked to a cancelled SASSA Grant, it is crucial that you take prompt action. It is important to remember that if you feel you were unjustly canceled, you possess the right to file an appeal to the Department of Social Development (DSD) for reconsideration. Immediate remedial steps are imperative to restore your grant access.

Contact SASSA

If you are experiencing technical issues with your SASSA status, it is recommended to contact the SASSA support team for help. You can reach the team by dialing 0800 60 10 11 or by visiting your nearest SASSA office. These professionals can assist in identifying the root of the problem and guide you towards a solution. Prompt action can aid in quickly addressing these issues, preventing unnecessary delays. Don’t hesitate to reach out if the problem persists, as their mandate is to provide you with the necessary support.


It’s vital for applicants to be aware that they must lodge an appeal with SASSA within 30 days of receiving a rejection status. This protocol is applicable to all social grants, including the SRD R350 grant applications. To ensure the smooth processing of the appeal, it’s essential to use the same 13-digit South African identification number and associated phone number that were utilized during the original application. Technical issues may occur but adhering to these guidelines could help in resolving matters efficiently.


If your Sassa status or identity verification fails it means that your information does not match the information you provided to the Department of Home Affairs.

You can fix your identity verification failure by following these steps:

  • Go to
  • Enter your correct ID number
  • Enter your accurate phone number 
  • Make an appeal if your account is cancel

Because your name, Date of birth, and nationality do not match with your provided information to SASSA. So, carefully enter your information when doing registration.

If your SASSA SRD 350 Grant is rejected, you have the right to appeal. But first, ensure that you provide the correct information in the SASSA Portal. After this follow the online appeal process.

  • Enter your ID number and your phone number which you used during the application process.
  • Request for a pin which is sent to your registered phone number.
  • Enter the PIN or select a month for which you want to appeal.
  • Choose the reason for the appeal.
  • Submit your request.

If your Sassa status is UIF registered, you are already receiving UIF (Unemployment Insurance Funds) and are ineligible for Sassa funds.