SASSA Unauthorized Deductions

How Can I Prevent SASSA Unauthorized Deductions From My Grant

Are you experiencing unauthorized deduction from your SASSA grant account these days? SASSA has already issued a warning to challenge these kinds of transactions as a lot of beneficiaries were encountering this problem. You can prevent this deduction with a consumer-friendly dispute resolution process.

If you need to raise a dispute, it’s as easy as sending a text message to Q-link at 34548. Just include your personal details like your ID number, your first and last name, the name of the FSP (that’s the company that took money from your account), how long you’ve had the policy, and why you’re disputing it. For example, you might say, “I didn’t give the company permission or have any agreement with them.

In this blog, I’ll provide a comprehensive guide on how to prevent unauthorized withdrawals from your SASSA account and how to secure your account to avoid such unauthorized transactions in the future. So, let’s proceed with the process.

Understanding Common SASSA Unauthorized Deductions

Before delving into the details of the dispute process, it is important to comprehend the common types of unauthorized deductions reported by SASSA beneficiaries. The most frequent unauthorized transactions are:

Loan Repayment

Loan sharks or fraudulent lenders often mislead beneficiaries into taking out hefty loans. As a result, they deduct repayments from their grants, leaving them in a vulnerable financial situation.

Policies of Funeral

Many social grant beneficiaries have been unknowingly enrolled in funeral policies, leading to unauthorized deductions from their grants.

Membership Fees

Some beneficiaries have reported that their SRD grants were used for unauthorized transactions, specifically for various membership fees, like membership of a club or gym.

Bank charges

Some beneficiaries may be compelled to open bank accounts they don’t require or comprehend due to limited digital literacy, leading to unauthorized bank charges being deducted from their grants.

Life insurance

Like funeral policies, deductions for insurance policies may be found in case of not having a proper understanding or without the consent of beneficiaries.

Airtime and Data

When beneficiaries sign contracts without their approval or in mobile services, they may experience unauthorized deductions for airtime and data purchases.

Retail store account

Beneficiaries may be enrolled in retail store accounts without their awareness, and expenses made with these accounts are deducted from their grants in certain instances.

To prevent unexpected deductions from your SASSA grants, you must conduct regular reviews of your grant statements. By doing so, you can identify any unauthorized transactions and initiate the dispute process to obtain your money back.

How to Identify the Unauthorized Deduction From SASSA Grant

If you’re able to detect an unfamiliar transmission from your account, it will facilitate you in identifying unauthorized deductions from your grant account with ease. To accomplish this, it is recommended that you review your account balance and transaction history.

Identifying SASSA Unauthorized Deductions Via Checking Balance

Checking your balance gives you a clear idea about your current balance situation, and you can ensure any unnecessary withdrawals from your account. However, there are various ways you can utilize to check your SASSA Grant account.

Using USSD Code

It is advisable to utilize the USSD code provided by SASSA to its beneficiaries, by dialling 12069277#, to check their balance. If you encounter a busy response, an alternative option is available by dialling 1203210#.

By Utilizing SASSA Card

You can easily check your grant account through SASSA card by visiting your nearby retailer or ATM.

Using WhatsApp Number

Another way to check your balance account is to send a message to a provided WhatsApp number by SASSA +27820468553.

Visiting SASSA Office or Pay Point

You can also check your grant balance by visiting your nearby SASSA office or its partnered pay points. Don’t forget to take along with you the ID card and mobile number you used for your SASSA application, helping the representative verify your identity.

However, checking your balance account will provide you with a better insight into any illegitimate deduction.

Detecting Unauthorized Deduction Via transaction history

To identify any unauthorized activity, reviewing transaction history is a good option. You can do it by following ways:

Using SASSA Helpline

You can check your transaction history by calling at helpline number provided by SASSA “0800 60 10 11”. At your request, they share with you the details of your transaction history.

From ATM

You can also use your SASSA to check your transaction history by visiting a nearby ATM.

From the SASSA Office

You can also get your account statement from your nearby SASSA office. The representative will show you on your request to review your account statements.

It’s recommended to view your transaction history to get a clear idea about any unauthorized deduction from your grant account, as you can get details about the last few month’s transactions.

Steps to Submit Dispute

Once you notice any unauthorized deduction from your grant account by checking your balance and reviewing your transaction history then, it’s highly important to take immediate action by filing a dispute. To do so, please follow the steps outlined below:


Collect Information

The initial and crucial step towards addressing an unauthorized deduction issue is to gather all the related information. To do so, you must familiarize yourself with the following important details:

  • The name of the company that is responsible for deducting money from your grant account illegally
  • You should know the exact amount being deducted and also the exact date of the deduction.
  • It should be in your knowledge about the total sum of money the company deducted. Later on, you need this information when you’re being asked by the Q-link or SASSA.

Case you fail to find the name of the company, you can get help from SASSA by calling its helpline 0800 60 10 11.


Submit the Dispute to Q-link

After gathering all the related information about deduction, the next pivotal step is to file a dispute by sending an SMS to Q-Link on the provided number “34548”. Follow the outlined below format to file your dispute accurately and without error. To file a dispute regarding any deductions made from your grant account by a company, please follow the below-mentioned format and send it to the Q-link number “3458”.

  • Start by writing “Topic: Dispute” in the first line. In the second line, correctly type in your South African ID card number. The third line should contain your full name and surname, exactly as it appears on your ID card.
  • After that, mention the name of the company you wish to file a dispute against, using their full name. In the next line, specify the duration of the policy for which the company has been deducting money from your grant account.
  • Finally, mention the reason why you are submitting a dispute, such as “I never enrolled in a contract”. Be sure to provide a clear and concise explanation for your dispute.

Once you have written your dispute in this format, send it to the Q-link number “3458”. We hope this helps you resolve any issues you may have faced.


Follow Up By Calling SASSA Helpline Number

After submitting a dispute request successfully, it is important to follow up to ensure that the dispute has been received by the South African Social Security Agency (SASSA). You can do so by calling the SASSA helpline. However, before providing the details, the representative of SASSA may request your ID to verify your identity.
It is recommended to provide the exact information that is being asked of you to avoid any delays in the process. The information you have provided is crucial for submitting a dispute request. It is essential to keep in mind the aforementioned details whenever required, whether to find any unauthorized deductions or file a dispute. By doing so, you can ensure that the process is completed smoothly and efficiently.

Timeline to Process a Dispute

The processing time of a dispute depends upon the nature of your case. Simple dispute cases such as airtime deductions take a few days or weeks. In complex cases like policy or loan disputes, the process time may take weeks or months. However, it also depends on the workload of the team they are handling.

Preventing Future Unauthorized Deduction

To ensure that your grant account remains secure and protected from any future unauthorized deductions, there are some useful tips that you can follow. These tips will provide you with essential guidance and help you take appropriate measures to safeguard your account, giving you peace of mind and security.

  • Be cautious about your personal information. Always keep your SASSA card PIN secret.
  • Always remember not to provide any information to marketing companies.
  • Report SASSA immediately in case you lost your card or if it’s stolen.
  • To avoid any unexpected deduction, you should monitor your grant account monthly.
  • Beware of fraud and don’t sign any agreement before having a comprehensive understanding of its terms. Make sure you are signing a contract that doesn’t deduct your money from your grant.
  • If you find unnecessary deductions from your account without your consent, report the bank or SASSA timely.

Kindly take note that it is our sincere hope that you will not encounter any untoward incidents of unauthorized deductions if you pay heed to the following helpful tips.


As a recipient of SASSA benefits, it is imperative to remain vigilant of any unauthorized deductions from your grant account, as it may adversely affect your ability to meet your daily necessities. To avoid further depletion of funds, it is crucial to file a dispute with Q-link against those responsible for such deductions. This article provides all the necessary details you need to detect unauthorized deductions, steps to submit a dispute, and preventive measures to secure your future grants.

Yes, there are probability you can get your money back. If SASSA finds an illegitimate deduction from your grant account, you will be able to get back your money

You can secure your future from unauthorized deductions by taking proactive steps including preventive measures. You should review your transaction history and check your balance monthly so that you’re fully aware of your grant statements. Additionally, make sure not to discuss with anyone your personal information about your SASSA grant.

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